Ordering

All orders are binding and can not be cancelled or changed. For orders by internet the following steps ( shown as Step 1 - 5 ) must be followed:

1. Select an event
2. Select a sector
3. Select seats (limited to 8)
4. Enter email and phone number
5. Payment The Payment is being handled by DSK Bank vPOS Terminal


Delivery

Handling After you complete the steps above you will receive confirmation letter with the tickets you choose.

Cancellations, changes, refunds 

Refund Procedure is only possible when the event is canceled. In the case of a cancellation, postponement or changes to the cast or the programme no expenses incurred (e.g. transport, hotel, advance sales fee or delivery charges) will be refunded. In the case of a cancellation, postponement or any other form of change of an event Btickets reserves the right to inform those customers who have bought tickets for this event of these changes. This information is a volunteer service of Btickts and will take place by if correct contact data is provided. Data protection The customer agrees that the data provided by him electronically can be electronically processed by Btickets to execute the contract. The customer is informed that this agreement can be revoked at any time.

In case of money refunding, the credit card holder can be refunded only to the bank account from which the payment was done, and only if there is fraud with the payment!